FAQ

SHIPPING

What is the shipping cost for my order, and when will my order be sent out?

Please visit the Shipping & Return page for further information regarding shipping costs and delivery inquires.

Do you ship to my country?

OUR LEGACY ship to most locations worldwide. Please find the full list of countries by clicking the globe at the header of the page.

How can I track my shipment?

International orders will be shipped with DHL Express. Once your parcel has been shipped you will receive the DHL tracking number by email. For Swedish customer the order is sent with DHL Freight and will be delivered to your chosen service point while in checkout.

PAYMENT

What are your accepted payment methods?

OUR LEGACY accepts payments with VISA, MasterCard, American Express, PayPal, and Klarna. For Swedish customers we also accept Swish.

Do I have to pay international taxes and duties?

Please visit the Shippin & Return page for further information regarding taxes and duties regarding order from OUR LEGACY.

PRODUCTS

The style, color or product I am looking for is not available.

The products and sizes displayed on our web store reflects what we currently have in stock.

If you wish to receive further information regarding the style you are after, please reach out to store@ourlegacy.com

I need help with sizing.

You can find sizing charts with all measurements for our products on the product page. In the detail description you will also find the fit of the product. If you need further information in regards of size and fit, please reach out to store@ourlegacy.com.

Where are your products produced?

Almost all of our products are made in Portugal. You can see the fabrics origin in the description of the product page.

ORDERS

Can I make any changes to my order?

The processing of your order starts as soon as your order is placed. With a limited timeframe for us to cancel or amend it. Please not that during busy periods such as holidays, sale and new releases may prevent changing your order in time. If you would like to change your order, please contact our customer support as soon as possible on store@ourlegacy.com

I did not receive my order confirmation.

As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and check your email spam folder. If it is still missing, there might be a typo in the email address on your order. Please contact us at store@ourlegacy.com, and we will sort it out for you.

When do I receive my order?

Please visit the Shipping & Return page for further information regarding delivery and when your is expected to be received.

My tracking link does not work.

Note that it can take DHL up to 24 hours to update the tracking link. If your link is not updated after 24 hours, please reach out to store@ourlegacy.com

Does OUR LEGACY provide VAT discount on my order?

Customers ordering from outside the European Union will receive a 25% VAT discount on their order. This is applied at checkout once you have given your delivery details. To calculate the price with the VAT discount applied, divide the displayed price by 1.25. Please note this figure is different to simply reducing the price by 25%.

The following countries are not subject to the VAT reduction as local taxes are applied at checkout: United Kingdom, Australia, Norway.

RETURNS

What is OUR LEGACY´s return policy?

During 14 days from the delivery of your package you may request to return your order.

How do I register my return?

Please register your return here

My order does not register via the link.

Please make sure that your email is the same address that you placed your order with. And remove -1 from your order number to register your return. If you still have issues registrating your return, please reach out to store@ourlegacy.com

Can I return my order in an OUR LEGACY store?

If you have the possibility to visit an OUR LEGACY flagship store in London, Berlin or Stockholm, you can safely return your online order there. Please make sure the return is within the return policy time frame, with original packaging and original labels attached to the product.

Can I exchange items on my received order?

Unfortunately are we unable to offer exchanges. If you would like to change to a different size or item, a new order must be placed.

When will I receive my refund?

Please note returns can take up to 10 business days to process from arrival of your package to our warehouse. During busy periods this timeline can be longer. However, we do endeavor to process all returned items as quickly as possible.

My product has a defect.

In case of a product defect, please reach out to us at store@ourlegacy.com

I paid with Klarna invoice, how do I make a return?

If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.

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